1. Order Processing

Orders are normally processed within 2–4 business days after payment confirmation.

Processing may require up to 5 business days during holidays, promotions, high order volumes, payment review or inventory verification.

Processing time is separate from carrier transit time.

2. Shipping Methods & Costs

Available shipping methods, applicable charges and delivery estimates are displayed during checkout before payment is submitted.

3. United States Delivery Estimate

For supported U.S. destinations, standard carrier transit is generally estimated at 10–15 business days after dispatch.

Delivery estimates are provided for convenience and are not guaranteed arrival dates.

4. International Shipping

International delivery may be available to supported destinations. Available methods and prices will appear during checkout.

International transit times may vary depending on destination, carrier operations and customs processing.

5. Customs, Duties & Taxes

Where applicable, customs duties, import taxes, brokerage charges or destination-country fees may be the responsibility of the recipient unless checkout clearly states otherwise.

6. Shipment Origin

Orders may be shipped from our facilities or from designated fulfillment partners according to product inventory and destination.

A shipment origin may therefore differ from our registered business address.

7. Tracking

When tracking information becomes available, it will normally be sent to the email address provided during checkout.

Carrier systems may require additional time to display tracking movement after a label is created.

8. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error, contact us immediately. Changes cannot be guaranteed once fulfillment or shipment preparation begins.

9. Split Shipments

Products in a single order may occasionally be shipped separately. If this happens, items may arrive on different dates and may receive separate tracking information.

10. Delivery Delays

Delays may occur because of weather, carrier operations, customs, holidays, transportation interruptions, remote destinations or other circumstances outside our reasonable control.

11. Lost or Delayed Packages

If tracking shows an unusual delay, contact us with your order number and we will review the available tracking information.

12. Packages Marked Delivered

If tracking shows "Delivered" but you cannot locate the package, please first check your mailbox, delivery area, household members, building reception, neighbors and carrier.

13. Contact Us

Email: service@qorvazim.com
Phone: +86 157 9491 2121
Business Hours: 8:00 AM–10:00 PM