1. 30-Day Return Period

Eligible merchandise may generally be returned within 30 calendar days after confirmed delivery.

2. Return Condition Requirements

Unless the product arrived damaged, defective or incorrect, merchandise should generally be:

• Unused and unworn
• Unwashed
• Unaltered
• Clean and free from damage
• In its original packaging
• Complete with included accessories or components

Proof of purchase may be required.

3. Hygiene-Sensitive Fitness Products

Certain fitness and studio products come into direct contact with the feet, hands or body during exercise.

For hygiene reasons, used or worn yoga socks, grip socks, workout gloves and similar personal-contact products may not qualify for preference-based returns once worn or used, unless the product is defective or applicable law requires otherwise.

4. Yoga Mats & Exercise Equipment

Yoga mats, rollers and similar equipment should be returned clean and in substantially original condition.

Products showing significant exercise wear, stains, cuts, misuse, improper cleaning or customer-caused damage may not qualify for a preference-based refund.

5. Non-Returnable Items

• Gift cards
• Personalized products
• Clearly marked final-sale merchandise
• Used hygiene-sensitive products
• Items damaged through misuse or improper care

6. How to Request a Return

Email service@qorvazim.com and include:

• Your order number
• The product you want to return
• Your reason for the return
• Relevant photographs where appropriate

7. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If a product arrives damaged, defective, incomplete, incorrect or materially different from its description, please contact us within 7 calendar days after delivery.

We may request photographs or videos of the product, packaging and shipping label.

8. Return Shipping Costs

Customers are generally responsible for return shipping costs for preference-based returns, such as changing your mind or ordering the wrong size or product.

If a confirmed problem was caused by our error, we will provide an appropriate solution without additional costs caused by that error.

9. Refunds

After an approved return is received and inspected, an eligible refund is normally initiated to the original payment method within 5–10 business days.

Your bank or payment provider may require additional processing time before the credit appears.

10. Exchanges

Exchanges depend on current inventory, product variation, color and size availability.

In some situations, returning an eligible item and placing a new order may be the fastest way to obtain a different product.

11. Order Cancellations

Contact us as quickly as possible if you want to cancel an order.

Cancellation cannot be guaranteed after processing, packing, fulfillment or shipment preparation has started.

12. Contact Us

Email: service@qorvazim.com
Phone: +86 157 9491 2121
Business Hours: 8:00 AM–10:00 PM